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Renewals Executive

Crewe, UK

Job Type

Full Time


£26,000 - £30,000 per year

About the Role

Job description

Motor & Commercial Renewals Executive - Crewe - Salary £26k - £30k dep on exp

Monday - Friday 9am - 5pm

Job Purpose:

To retain a high number of existing customers and convert new business enquiries from a variety of sales leads - Mainly Motor Fleet & Commercial Insurance (warm leads provided)

  • Principal accountabilities / responsibilities:

  • Deliver excellent customer service to all customers

  • Uphold the company’s mission statement and values

  • Responsible for the achievement of individual income target

  • The achievement of new business case count and retention targets

  • Maximising sales opportunities by proactively selling and securing additional business

  • Raising underwriting concerns and rating risks appropriately

  • Accurately complete administrative tasks such as post, diary as well as account and insurer queries

  • Securing a consistent pass rate on all call observations

  • Awareness of complaint handling – Being able to resolve minor customer complaints and being fully aware of the company complaints process

  • To ensure accuracy, efficiency and professionalism when dealing with internal and external clients, including both colleagues and insurers

  • Ensuring tasks are completed in a timely and efficient manner

  • Liaise and build relationships with insurers and customers – both internally and externally

  • Liaise with the Branch Manager regularly to ensure consistent sales processes are being followed and adhered to

  • General administration work: Prioritise all client communication (via phone, email and in person) to ensure the customer receives a high level of customer service

Customer Focused:

  • To deliver excellent customer service to internal and external customers, by being available, reliable and attentive.

Achieving and Delivery: 

  • To always give 100% to achieve and exceed your objectives

  • IT literate i.e. Microsoft Word and ExcelDesirable:

  • Previous Motor Fleet, Commercial/insurance experience

  • Insurance qualification i.e. Cert CII or above

  • Proficient in operating Open GI and insurer quote engines or Acturis

  • Understanding of FCA regulation

Job Types: 

Full-time, Permanent


£26,000.00-£30,000.00 per year


  • Company pension

  • Employee discount

  • Store discount


  • Monday to Friday

Supplemental pay types:

  • Commission pay

  • Performance bonus

  • Quarterly bonus

  • Yearly bonus


  • Responsible to Branch Manager

  • Responsible for The growth of both new and existing business; delivering outstanding customer service to all existing and prospective customers and to deliver objectives and sales targets set by line manager

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