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Motor Claims Handler

Enfield, UK

Job Type

Full Time


£25,000 - £40,000 per anum

About the Role

Motor Claims Handler



Mon - Fri

9am - 5pm


£25k - £40k dep on exp

Our client is looking for a Motor Claims Handler to communicate with clients and third parties to effectively collate and provide information. Ensure an effective, prompt, and quality service is provided to all clients or organisations with whom you have contact. 

Due to expansion, additional Claims Negotiators are required by the motor claims team. This is an autonomous role, dealing with a portfolio of motor claims which may include claims involving; Accidental Damage, Third Party Property Damage, Credit Hire, Personal Injury, Fire, and Theft. You will take ownership of end-to-end handling of straightforward work within agreed service, quality, and cost control standards.

Duties & Responsibilities:

• Taking initial report from the driver via telephone and in person.

• Liaising with our insurance company and reporting road traffic incidents where


• Liaise with third party insurers, witnesses, repairers, and other interested parties as

necessary to fully validate claim.

• Reviewing circumstances of road traffic incidents.

• Conduct vehicle inspections and instruct engineer for estimates.

• Creating documentation related to the claim and make decisions consistent with

claims standards and local laws.

• Handling third party motor claims from notification through to settlement.

• Providing replacement vehicles where required.

• Recover hire and damage invoices.

• Making commercial decisions for the benefit of the business.

• Managing case files in an organised and structured manner.

• Driver file handling and actively chasing outstanding claims.

• Liaising with various parties to assist with investigations.

• Acknowledging and highlighting issues with cases.

• Corresponding with third party insurance companies via email and post.

• Liaising with solicitors & insurance companies.

• Adhering to in-house procedures and adapting them where required.

• Providing excellent customer service.

• Have an advanced knowledge of the ABI GTA guidelines relating to providing hire.


• Excellent telephone manner.

• Organisation skills.

• Good communication skills, both verbal and written.

• Effectively handle inbound and outbound calls.

• Good negotiation and persuasion skills.

• Work well under pressure and make fast informed decisions.

• Excellent organisational and prioritisation skills with a strong attention to detail.


• Good communication skills with other members of the team and other departments.

• To be able to deal with challenging customers and third-party insurers.

• Experienced in using Microsoft Word, Excel and Outlook.

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