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Motor & Commercial Claims Handler

Newcastle-under-Lyme, UK

Job Type

Full Time


£25,000 - £30,000

About the Role

Motor Claims Handler 

Location: Newcastle-under-Lyme Salary: £25,000 - £30,000

Are you a Claims Handler or Customer Service professional looking for the next step into a more specialist role? I am working with a leading claims management specialist, working on behalf of a leading global insurer.

Due to ongoing success and a growing client base, they currently have vacancies for Commercial & Motor Claims Handlers to join the team on a full-time basis. They are an award-winning business who are renowned for their inclusive team culture, and will support your development and career aspirations.

This is a fantastic opportunity to learn about the world of Insurance, or further develop your existing skills and knowledge. . You will be a valued part of the growing claims team, offering exceptional customer service and demonstrate your drive and determination to consistently go above and beyond for customers.

Position is full-time Monday to Friday, 37.5 hours (No weekends!) 

Salary is between £25,000 and £30,000 depending on experience. 

You will be based in their Newcastle-under-Lyme office.

  • First point of contact for customers making claims – liaising with various internal stakeholders

  • You will be taking ownership of claims from initial call through to conclusion, this will include negotiation, decision making and excellent customer service

  • Build meaningful relationships with customers, wider claims teams and brokers • Via telephony, email and chat channels you will ensure delivery of a focused claims service ensuring a world-class customer experience

  • As part of the claims team you will be required to review and resolve customer claims within authorised limits ensuring that both the customer and the business are satisfied with the outcome

  • Be an excellent team player and actively contribute to a fun and supportive team culture .

About you:

  • Ideally you will have Commercial & Motor Insurance claims experience, though strong telephony customer service experience will happily be considered

  • Exceptional customer service skills, ensuring policy-holders receive the best outcome possible

  • Proven experience in promptly resolving customer issues and queries with satisfactory outcome

  • Ability to proactively review and finalise claims within authorised limits

  • Experience of working within a team and managing with varying workloads and pressures

  • Highly organised with strong attention to detail

Job Types: 

Full-time, Permanent


£25,000.00-£30,000.00 per anum


  • Team focussed and supportive of your colleagues

  • Excellent active-listening skills: questioning, summarising, and reflecting with empathy

  • Able to effectively negotiate and quickly make decisions

  • Strong verbal and written communication skills, with a professional telephone manner

  • Experience of coaching and motivating colleagues .

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