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Commercial Claims Handler

Newcastle-under-Lyme, UK

Job Type

Full Time


£25,000 - £35,000

About the Role

Commercial Claims Handler




£25,000 - £35,000 + Benefits

Location: Newcastle-under-Lyme (On-site)


You’ll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters.

The day to day:

* Main Point of contact for all general/strategic claims issues.

* To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme.

* Generate additional revenue through claims value added service.

* Understand the clients’ business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service.

* To understand the client’s business and associated insurance risks and exposures.

* To carry out analysis and report on claims experience including executive summaries, ‘what if’ analysis and triangulation etc - leading presentations and delivery to clients.

* Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards.

The Benefits:

A Negotiable basic salary coupled with all the standard benefits (Pension, DIS, 25 days holiday + Bank Holidays) A culture based around ongoing staff development including funded qualifications

The ability to be a core part of our Claims proposition and assist in the development of it further

About you:

* You’ll have a solid understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Liability, Motor, Property and Ideally Professions risks

* Able to communicate and influence effectively at all levels up to and including director level

* A skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset.

Job Types: 

Full-time, Permanent


£25,000.00-£35,000.00 per year


  • Company pension

  • Employee discount

  • Store discount


  • Monday to Friday

  • No weekends


  • Claims Processing: 1 year (preferred)

Work Location: In person

Reference ID: DC/Claims/Newcastle under Lyme


  • Educational Background: A high school diploma or equivalent is typically required for entry-level positions in the insurance industry. Some roles may require a relevant degree, such as in insurance, business, finance, or a related field. Additional certifications or professional qualifications may also be advantageous

  • Insurance Knowledge: Familiarity with insurance products and services is essential. Candidates should have a basic understanding of different types of insurance policies, coverage options, and industry practices.

  • Customer Service Skills: Insurance roles involve dealing with customers on a regular basis. Excellent customer service skills are crucial for effectively assisting clients, addressing their needs, and resolving inquiries or issues. be advantageous

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