About the Role
As the Director of Operations, you will play a pivotal role in shaping the operational strategy and driving efficiency across our organisation. You will be responsible for overseeing various operational functions, leading teams, and collaborating cross-functionally to ensure seamless business processes. This role demands a forward-thinking individual who can balance strategic planning with hands-on execution.
Develop and execute the overall operations strategy in alignment with the company's goals and objectives.
Lead and mentor a diverse team of managers, supervisors, and individual contributors, fostering a culture of teamwork, accountability, and continuous improvement.
Drive operational excellence through the implementation of best practices, process improvements, and technological advancements.
Collaborate closely with other departments such as Sales, Marketing, Finance, and Product Development to ensure streamlined processes and effective communication.
Identify key performance indicators (KPIs) and establish metrics to measure operational performance, regularly assessing progress and making data-driven decisions.
Optimise resource allocation to ensure maximum productivity and cost efficiency.
Develop and maintain relationships with suppliers, vendors, and partners to ensure a reliable supply chain and efficient procurement processes.
Monitor industry trends, technological advancements, and regulatory changes to ensure the company remains competitive and compliant.
Implement and maintain quality assurance standards to ensure products/services meet or exceed customer expectations.
Drive continuous improvement initiatives to enhance customer satisfaction, employee engagement, and overall business performance.
Bachelor's degree in Business Administration, Operations Management, or a related field; Master's degree preferred.
years of experience in operations management, with a proven track record of leading teams and driving operational excellence.
Strong understanding of operational principles, process optimisation, and performance metrics.
Exceptional leadership skills with the ability to inspire, motivate, and develop a diverse workforce.
Excellent problem-solving and decision-making abilities, with a strategic mindset.
Effective communication skills, capable of building relationships and collaborating across all levels of the organisation.
Proficiency in using technology and software tools for operations management and analysis.
Experience in [specific industry knowledge or relevant technology/tools] is a plus.
Demonstrated project management skills and ability to handle multiple initiatives simultaneously.
Flexibility to adapt to a fast-paced, changing environment and a passion for innovation.
Benefits: comprehensive benefits package, and a collaborative work environment that fosters professional growth and development.
Proven experience as an Operations Manager or similar leadership role.
Track record of successfully managing cross-functional teams and driving operational improvements.
Strong analytical skills with the ability to gather, interpret, and utilize data for decision-making.
Experience with budgeting, financial analysis, and cost control.
Proficiency in using project management software and tools.
Excellent written and verbal communication skills.
Ability to thrive in a collaborative and dynamic environment.
Demonstrated ability to adapt to change and lead teams through transitions.