About the Role
Job description
Motor & Commercial Renewals Executive - Crewe - Salary £26k - £30k dep on exp
Monday - Friday 9am - 5pm
Job Purpose:
To retain a high number of existing customers and convert new business enquiries from a variety of sales leads - Mainly Motor Fleet & Commercial Insurance (warm leads provided)
Principal accountabilities / responsibilities:
Deliver excellent customer service to all customers
Uphold the company’s mission statement and values
Responsible for the achievement of individual income target
The achievement of new business case count and retention targets
Maximising sales opportunities by proactively selling and securing additional business
Raising underwriting concerns and rating risks appropriately
Accurately complete administrative tasks such as post, diary as well as account and insurer queries
Securing a consistent pass rate on all call observations
Awareness of complaint handling – Being able to resolve minor customer complaints and being fully aware of the company complaints process
To ensure accuracy, efficiency and professionalism when dealing with internal and external clients, including both colleagues and insurers
Ensuring tasks are completed in a timely and efficient manner
Liaise and build relationships with insurers and customers – both internally and externally
Liaise with the Branch Manager regularly to ensure consistent sales processes are being followed and adhered to
General administration work: Prioritise all client communication (via phone, email and in person) to ensure the customer receives a high level of customer service
Customer Focused:
To deliver excellent customer service to internal and external customers, by being available, reliable and attentive.
Achieving and Delivery:
To always give 100% to achieve and exceed your objectives
IT literate i.e. Microsoft Word and ExcelDesirable:
Previous Motor Fleet, Commercial/insurance experience
Insurance qualification i.e. Cert CII or above
Proficient in operating Open GI and insurer quote engines or Acturis
Understanding of FCA regulation
Job Types:
Full-time, Permanent
Salary:
£26,000.00-£30,000.00 per year
Benefits:
Company pension
Employee discount
Store discount
Schedule:
Monday to Friday
Supplemental pay types:
Commission pay
Performance bonus
Quarterly bonus
Yearly bonus